The New Payment System: PayPal Info Overload
brought to you by Sara & Melissa
Good news for all you Shambhalovelies purchasing tickets online! We are now switching to using paypal for all our online sales, which gives you an opportunity to purchase tickets without a credit card! If you would like to purchase your tickets without signing up for PayPal, please look at the end of this blog for that information.
Our PayPal ordering system will go live with the launch of our 2011 website. Stay tuned! It’s coming very soon!
Setting Up Your Account
Go to www.paypal.com to set up your account.
How does PayPal work?
All of your financial information is held securely by PayPal, and you will be protected against spam, fraud and unauthorized payments. You can deposit money into your PayPal account or link it to your credit card or bank account. While it only takes a few seconds to connect your credit card with your account, it takes 3-5 business days to verify and link your chequing account, or it takes about 6-8 business days to do a single deposit from your bank to your PayPal account, so take this into consideration when planning to place your order.
Enter your current address under your profile; if you move around often enter a more permanent address that you have access to, like your parent’s house, or consider using “general delivery” at your nearest post office. You will have to sign for your ticket when it arrives. Make sure that it is all accurate with your apartment number, street direction, and correct postal code. If there is any inaccurate information and your order gets returned, you will have to pay the reshipment fee to have it sent out again. If you already have a PayPal account, just make sure that your address is updated before you place your order.
You must verify your account before you can start spending, and this is done through your email. It is an important security measure to verify your email, and as this is the main method of communication between you and Shambhala, it is important that you check the email associated with your account fairly often.
Orders & Tracking
If you are purchasing a ticket for a friend, or if someone is purchasing a ticket for you, remember that the ticket can only be sent to the account holder and their associated address. You can then make arrangements to get the ticket to the intended recipient after that point. Through PayPal you have the option to send money to anyone via their email address, but it may be easier to have the person who is using the ticket making the purchase themselves. Keep in mind that PayPal verifies your information and will deny your order if something seems out of place. If an unauthorized payment is made from your account then PayPal will reimburse you within ten business days of being reported while the investigation ensues.
The tracking information for Canadian orders will be sent to you via email after your order has been processed and before it is shipped. This is done so that you can watch the progress of your order as it makes its way to you. You can look up the tracking information on Canada Post’s website. Orders are still going to be shipped as registered mail so you will have to sign for your order either at your house or at your local post office. If you do not receive your order at your house ,you will be left with a parcel pick up card asking you to sign for it at the post office, and they will typically be held there for about 10 business days.
If your order has been returned to us, you will have to pay the $11 shipping fee to have it sent out to you again. This will happen through PayPal. After you have spoken with the Ticket Administration regarding the issue you will be sent an invoice through PayPal asking you to pay the reshipment fee, and it is up to you to do this in a timely fashion. Only after the transaction is confirmed through PayPal will your order be reshipped.
Using a Credit Card to Order
All orders need to be placed through your PayPal account. You can still use your credit card to order – simply set up your paypal account, register your credit card with it, and set it as your default method of payment. Alternatively you can purchase a ticket at one of our retail locations.
In following other festivals’ examples, US and International orders will no longer be shipped out – all orders will be held at the Will Call window at the festival gates for you to pick up when you arrive. All US and International orders will still be subject to the shipping fee which will be considered a handling fee to cover Will Call costs. It is mandatory that you have your government issued photo ID and the credit card used to make the purchase in order to claim your ticket. If you did not use your credit card through PayPal for the Will Call service, we will still require your government issued ID, as well as a print-out of the initial PayPal transaction and proof of address that was associated with it. Keep in mind that tickets will be held under the name associated with the order. If you have a friend picking up a ticket that you ordered then they will have to wait for you to first claim it. Alternatively, only in the instance of credit card purchases, the friend can pick up the tickets if they provide copies of all the necessary information with a note from the cardholder granting permission and stating who is to be picking it up.
Our refund policy will stay the same, Shambhala does not issue refunds or replacements for lost or stolen tickets. It is important that you purchase responsibly and protect your ticket once it has been sent out to you. In all situations, if your ticket has been lost, stolen, or damaged, please email firstname.lastname@example.org with your problem and we will address each case individually.